Privacy policy
Last updated: June 27, 2026
Welcome to Sen Cycle. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from our store.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
1. Information We Collect
When you visit or place an order on our website, we may collect the following information:
- Personal Information: Name, phone number, email address, and delivery address
- Order Details: Product selection, preferred delivery station, and order history
- Communication Data: Messages, queries, or support requests via chat, phone, or WhatsApp.
2. How We Use Your Information
We use the collected information for the following purposes:
- To process and confirm your orders
- To coordinate delivery of fully assembled bicycles
- To contact you for order confirmation and support
- To provide pre-booking consultation via phone or WhatsApp
- To send invoices and warranty-related documents
- To improve our services and customer experience
3. Delivery & Service Policy (Data Usage Context)
- We deliver fully assembled bicycles directly to customers
- Delivery is limited to selected stations:
Konnagar, Rishra, Serampore, Sheoraphuli, Hindmotor, Uttarpara, Bally, Dankuni - Orders are fulfilled only within a 2 km radius of the selected station
- Our team may contact you to confirm order details and resolve queries before dispatch.
4. Sharing of Information
We do not sell or rent your personal data. However, we may share your information with:
- Delivery partners (only for order fulfillment)
- Customer support team for communication and service
5. Order Confirmation & Communication
After placing an order:
- Our sales team will contact you to confirm the booking
- Queries can be resolved via:
- Phone call
- WhatsApp video call
- Chat support
6. Warranty & Billing
- Warranty can be claimed using:
- Physical bill provided during delivery
- Digital invoice sent via email
- Customers must retain their invoice for warranty claims
7. Returns & Damage Policy
- Returns are accepted only in case of major damage during delivery.
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At the time of delivery:
- Our delivery partner will confirm product condition with you
- Any issues must be reported immediately
- No general return policy is applicable.
8. After-Sales & Free Service
- We provide free service within 1 month of purchase
- Customers must visit our offline store to avail this service
- All after-sales services are handled at our physical store locations
9. Data Security
We take appropriate measures to protect your personal information from:
- Unauthorized access
- Data misuse
- Loss or alteration
However, no online system is 100% secure, and we encourage users to take precautions while sharing information.
10. Cookies & Tracking Technologies
If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.
International Transfers
Our website may use cookies to:
- Improve browsing experience
- Analyze website traffic
- Remember user preferences
You can disable cookies through your browser settings.
11. Your Rights
You have the right to:
- Access your personal data
- Request correction or deletion
- Opt out of marketing communications
To exercise these rights, contact us using the details below.
12. Contact Us
If you have any questions regarding this Privacy Policy, you can contact us:
- Email: sencycletraders@gmail.com.
- Phone: +91 9038141227
- Store Address: Naity Road, Barabahera, Konnagar, Dist: Hooghly, PIN: 712246, West Bengal, India.