Refund policy

Last Updated: June 27, 2026

Thank you for shopping with Sen Cycle. Please read our Refund Policy carefully before making a purchase.

1. No Return Policy

  • We follow a strict no return and no exchange policy
  • Once an order is confirmed and delivered, it cannot be returned or exchanged

2. Exception: Damaged Product During Delivery

We only accept returns/refunds under the following condition:

  • The product has major physical damage at the time of delivery

Important Conditions:

  • The damage must be reported immediately at the time of delivery
  • The issue must be verified by our delivery partner
  • The product must not be used after delivery

3. Inspection at Delivery (Mandatory)

  • Customers are required to inspect the bicycle carefully during delivery
  • Our delivery partner will confirm that:
    • The product is in proper condition
    • No damage or issue is present

⚠️ Once the delivery is confirmed, no claims for damage, return, or refund will be accepted.

4. Refund Eligibility

Refunds will only be processed if:

  • The product is confirmed to have major damage during delivery
  • The issue is reported immediately at delivery time
  • The claim is verified and approved by our team

5. Refund Process

If your refund request is approved:

  • Our team will initiate the refund process
  • Refund will be processed via the original payment method
  • Processing time may take 3–7 business days depending on your payment provider

6. Order Cancellation

  • Orders cannot be cancelled once confirmed by our sales team
  • Before confirmation, you may request cancellation by contacting us

7. Non-Refundable Situations

Refunds will not be provided in the following cases:

  • Customer changes mind after order confirmation
  • Minor scratches or issues not reported at delivery time
  • Damage caused after successful delivery
  • Incorrect product selection by the customer

8. Warranty vs Refund

  • Warranty-related issues are not covered under refund policy
  • Customers must claim warranty using:
    • Physical bill provided at delivery
    • Invoice shared via email

9. Free Service & After-Sales Support

  • We provide free service within 1 month of purchase
  • Customers must visit our offline store to avail this service
  • Additional after-sales support is also available at our store

10. Contact Us

For any refund-related queries, please contact us:

  • Email: sencycletraders@gmail.com
  • Phone: +91 9038141227
  • Store Address: Naity Road, Barabahera, Konnagar, Dist: Hooghly, PIN: 712246, West Bengal, India

11. Policy Updates

We reserve the right to update or modify this Refund Policy at any time. Changes will be reflected on this page.